Refund policy

Return and Refund Policy

Last Updated: November 11, 2026

At Wangelv, customer satisfaction is important to us. We aim to provide a clear and convenient return and refund experience.

This policy explains the return, refund, exchange, and cancellation procedures for purchases made through https://wangelv.com.

1. 30-Day Return Period

Eligible products may be returned within 30 days from the date of delivery.

For standard change-of-mind returns, products must:

Be unused and unopened.
Remain in their original sealed packaging.
Include original accessories, labels, and packaging where applicable.
Be accompanied by proof of purchase or a valid order number.

Due to the personal-care and hygiene nature of certain beauty and skincare products, opened or used products are generally not eligible for change-of-mind returns where permitted by applicable law.

This restriction does not apply to defective, damaged, incorrect, or materially misdescribed products, or where a return or other remedy is required by law.

2. How to Request a Return

To initiate a return:

Contact us within 30 days of delivery.
Include your order number and the product you wish to return.
Explain the reason for your return.
Provide photographs if the product arrived damaged, defective, or incorrect.
Wait for return authorization and shipping instructions.
Send the approved return according to the instructions provided.

Please do not send products back without first contacting our customer support team.

3. Return Shipping Costs

For eligible change-of-mind returns, including unwanted purchases or personal preferences, customers are responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, or materially different from its description, Wangelv will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.

No restocking fee is charged.

Free outbound shipping on qualifying orders does not mean that return shipping is automatically free.

4. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We process approved refunds within 5–10 business days after refund approval.

Your bank or payment provider may require additional time to display the refunded amount.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected product.
Photographs of the packaging where appropriate.

We will review your request and provide an appropriate resolution, which may include a replacement, exchange, refund, or another remedy required by applicable law.